"Your operative was very helpful, answered all my questions clearly and gave me confidence of the product use while in Europe. Alice was excellent!"

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06 May 2022

"Competitive prices for cover."

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03 May 2022

"Everything was excellent"

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22 April 2022

"Excellent service from the lady I spoke  to highly recommended"

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19 April 2022

"No comments everything was fine"

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04 March 2022

"Very good to telephone to remind me to re-new membership

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28 January 2022

"I found everything I needed on your website, it was very easy to make a decision and choose the cover I needed."

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26 January 2022

"I was reminded by telephone and e-mail that my premium was due and was pleased to renew my policy at once. The service advisor was polite and extremely helpful - both in explaining the policy and in advising on all details. My policy details and all the relevant documents have now arrived as promised - and I am pleased and satisfied with the entire situation - thank you - Sincerely - J F"

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18 January 2022

"I was with you for a few years but then bought a new car which came with breakdown cover. That expired so I came back to you as your service has always been excellent!"

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15 January 2022

"Happy with renewal price"

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14 January 2022

"Excellent customer service! I received an email and a call after contacting you through your website.  Makes a refreshing change to speak to a helpful person!  Thank you"

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14 January 2022

"The process for obtaining breakdown cover was quick and easy.  What more could one ask for?"

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12 January 2022

"Everything was really easy, it is much better than phoning waiting for someone to pick up the phone"

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07 January 2022

"Friendly service"

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18 December 2021

"The lady was very helpful and quoted me a very reasonable price with which I am happy."

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10 December 2021

"Alice is an excellent representative, always providing clear and concise information in a speedy manner. She is an asset to your business."

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10 December 2021

"Answer the call fairly good time"

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10 December 2021

"We've used you for a few years now (business) and are always happy with the communication. The staff are great and all queries are dealt with promptly."

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10 December 2021

"The person was very helpful and gave all the info required .. but i had not had a renewal notice from yourselves so had to contact you..."

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07 December 2021

"Very happy with renewal fee and the way my phone call was dealt with, thank you"

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30 November 2021

"Every thing explained very well thanks."

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26 November 2021

"Prompt efficient service "

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22 November 2021

"It was clear for quotations, I felt it would be beneficial to have a lower price option with excess on the breakdown. 

I understand costs have to be covered but I feel I would have benefited from a lower quote with a specified excess to make up the difference Should I breakdown."

NB Response: Thanks for your feedback. We do continually review, revise, and extend our products and services and note your comments.

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16 November 2021

"Excellent Value"

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12 November 2021

"I would still like to have my contract with you in paper form by post as i do not have access to a lap top or printer. "

NB Response: Thanks for your feedback. We do not have your contact details on the comment form, but of you get in touch with us we will arrange for the paperwork to be mailed to you.

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06 November 2021

"Keep up the good work "

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03 November 2021

"I chose you because I needed home start to be included in my breakdown package.  Just in case I had a puncture or flat battery, no one else to ask."

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02 November 2021

"Price is key factor for the service provided
Your level 3 cover meets my needs for a competitive price"

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02 November 2021

"Polite and professional support was very welcomed.  many thanks"

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02 November 2021

"All OK - competetive price"

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15 October 2021

"Always amazing customer service thank you."

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08 October 2021

"Once more excellent service from your Company. I normally deal with Alice but this time it was Ruth, who again was a  great example of your Company. Please thank these girls who are so helpful but mainly they have a sense of humour, so what more do you need. 
A very satisfied customer. "

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06 October 2021

"It was very easy to renew as always and staff as always quick and efficient. well done"

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06 October 2021

"Customer Service Advisor was good and diligent. Thanks"

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04 October 2021

"I have renewed our policy for our company and have always received helpful and good customer service, I have mostly had any contact with Alice and she is always very clear and easy to sort out any thing I need."

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01 October 2021

"For the 2nd year running you have failed to send me the documentation detailing my membership, either via email or by post. So I have no idea of my membership number or which phone number to call in the event of a breakdown.  I am therefore very unhappy and considering cancellation, although you will charge me for that."

NB Response: Thanks for your feedback. All customers are contacted by email and telephone in advance of policy expiry. Please get in touch so we can confirm that the details we hold are up to date and that our messages are getting through to the correct person.

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01 October 2021

"Carry on the way you are"

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29 September 2021

"Keep doing the same"

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26 September 2021

"I found the process of renewing my subscription very straightforward and I was very happy with the price."

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22 September 2021

"We have several policies with you great service "

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21 September 2021

"Very pleasant conversation and telephone manner with both Alice and her colleague"

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15 September 2021

"The cover is good value for money. I hope never to have to use the breakdown cover, however if it is as easy and reliable as the use of the website in taking out the cover , I will be very pleased."

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15 September 2021

"As a previous customer of National Breakdown, I was sorting out cover for a friend. He had a renewal from AXA that had gone up from £35 to £52. I knew that you would beat that and provide far better service. Thank you."

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15 September 2021

"everyone I spoke to was polite and helpful"

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15 September 2021

"Very polite and friendly staff"

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12 September 2021

"Very easy to setup and use Very good price fast confirmation by email thanks"

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03 September 2021

"Great value for money."

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02 September 2021

"Being a member for a few years now , I was contacted by yourselves just before the policy lasted whilst I was on holiday and eating a meal , I asked to be called back in half a hour , no contact was made , now I’m told I’m not covered for 2 days , this is not good????, in future I want a email with a quote please ,to be fair I’ve been quoted cheaper but I’ve been happy with the service when I’ve needed assistance, hope my feedback helps, kind regards"

NB Response: Thanks for your feedback, which is useful and appreciated, and we apologise for not calling back. We do call each customer at least once, leaving a message if no one is available and if the facility exists. We also email a reminder at time of renewal. If you provide your contact details we will investigate to ensure we have the correct information on file.

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01 September 2021

"First time customer with you and so far everything was easy to deal with"

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01 September 2021

"Very impressed with your telephone quote and buy system. It was staightforward and efficient."

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26 August 2021

"Always given a very good service "

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18 August 2021

"Due to an error at our end our policy with you lapst. But we had only received one phone call from you. Could something be put in place to remind us? A text or email"

NB Response: We do call each customer at least once, leaving a message if no one is available and if the facility exists. We also email a reminder at time of renewal. If you provide your contact details we will investigate to ensure we have the correct information on file.

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18 August 2021

"Alice was first class.  Friendly and informative and sorted me out in very quick time.  Lovely to deal with and a credit to the company"

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18 August 2021

"Noted the price rise this time"

NB Response: Thank you for your comment. Prices do vary (both up and down) from time to time depending upon the performance of the particular product and the costs of providing service. We are always transparent regarding the costs and terms of cover provided, and welcome opportunities to discuss the best solution with each customer. We also understand that each customer has a choice of provider.

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11 August 2021

"Great service been with you for years, Alice is extremely helpful and always sorts our policy for us quickly and efficiently, very happy with the service."

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09 August 2021

"The staff members were very friendly and professional."

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07 August 2021

"Very satisfied thank you."

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06 August 2021

"We were previous Customers before, but we have a newer vehicle that was covered automatically under guarantee till now. So we were happy with you previously and found you very reliable in the past."

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05 August 2021

"I am a pensioner and not IT savvy but I found everything very easy to follow and the policy very competitive."

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05 August 2021

"The whole process of joining was a really positive experience and compared to your usual competitors fantastic value for money"

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05 August 2021

"So far I’m impressed with the online and customer service. Should I require use of the service followed a breakdown I will comment further"

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28 July 2021

"Person I spoke to on the phone was very good."

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27 July 2021

"Excellent experience overall"

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21 July 2021

"I received a phone call from NB to remind me that my policy was due for renewal."

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16 July 2021

"Excellent service"

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10 July 2021

"Alice Milne was really helpful as usual"

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08 July 2021

"I have used this service for a number of years and find it excellent
I have broken down once and had a puncture on a motorway once and the response to assist me both times was second to none
Superb Service"

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30 June 2021

"The whole procedure was easy from start to finish thank you"

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29 June 2021

"It all went very well thanks"

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25 June 2021

"Great customer service (tho I've still not broken down a year into cover - maybe that's some National Breakdown magic), not just with initial purchase and renewal but also with random queries relating to my cover
Thank you"

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10 June 2021

"Web site very clear and easy the negotiate with all relevant information available"

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02 June 2021

"Very easy to use and understand"

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25 May 2021

"Maybe email a renewal quote with a link to pay?"

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25 May 2021

"The young lady I dealt with was very efficient and friendly"

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25 May 2021

"Just good service at a good price"

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20 May 2021

"Excellent service"

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20 May 2021

"The advisor was pleasant and very clear."

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12 May 2021

"Excellent service from start to finish"

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07 May 2021

"everything explained clearly,well peased."

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04 May 2021

"Good business by a mile compared to other companies."

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01 May 2021

“It is very helpful to be able to ring up and actually speak to someone who knows what they are talking about as opposed to trying to figure out what's what on a website. Thank you.”

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“Happy with the service National Breakdown has offered”

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21 April 2021

“very good advisor”

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21 April 2021

“Excellent and efficient service on the phone”

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20 April 2021