WHAT TO DO IF YOU HAVE A COMPLAINT

It is our intention to give you the best possible service but if you do have any questions or concerns about your Breakdown Recovery insurance or the handling of a claim or the service provided at the roadside you should follow the Complaints Procedure below.

Complaints regarding the sale of the policy: Please contact the agent who arranged the insurance on your behalf.

Complaints regarding a claim or the service provided by National Breakdown: Please contact International Breakdown Limited, Trust House, New Augustus Street, Bradford BD1 5LL.  We will then provide you with details of the appropriate complaints procedure.