National Breakdown provides a full contact centre service for Out of Hours & First Notice of Loss purposes, with a proprietary system built specifically for call logging, data entry, call management and service dispatch.
We specialise in RTC (road traffic collision) with nationwide coverage and a dedicated network of agents. FNOL is a daily occurrence and our clients use our expertise to service their own clients.
We are open 24/7/365, operating our own bespoke call management technology and electronic dispatch system. Allowing our trained operators to capture information quickly and accurately, with all calls recorded and time stamped.
Management Information is provided in many formats, such as csv, pdf, email and many more.
If you are in need of a fully white labelled OOH or FNOL service dedicated to your customers, please talk to us.