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We’re not your run of the mill out of hours call handling provision:

We take the call, we manage the incident and we deploy direct to your drivers. When complete, we update your system.

At National Breakdown we understand that there is nothing worse than a broken nights sleep. That's why we work closely with our clients to offer a call answering / management services, 24/7 or Out of Hours. 

Our service is perfect for small to medium sized vehicle recovery operators who work 24/7 but would prefer not to employ office staff at night or weekends as this can be costly and sometimes difficult to manage.

Our experienced staff who know the industry well, act in your company name, utilising our sophisticated telephone and computer systems to log and dispatch incidents direct to your ground staff. From taking the details through to completion we ensure every detail is time stamped and recorded. All you need to do is send the invoice to your customer, it's that easy.

This service offers you an alternative, cost effective solution, which is flexibile. Allowing you to concentrate on the day to day running of your business.

Not sure?? Our current clientel is, as they benefit from a professional service at affordable pricing. All you need to do is specify when you need our help and we'll do the rest.

Remember, we manage your business interests while you enjoy a good night’s sleep, safe in the knowledge you are in good hands.

“Good communication & honesty results in long business relationships which are mutually beneficial.”

The benefits of using our service:

  • Calls are answered and managed in your company name.
  • 24/7 365 day control room.
  • Experienced professional controllers.
  • RMSL, GRG, Police and Club work.
  • Seamless handover procedure.
  • Controlled incidents.
  • Full MI reporting in various formats.
  • Data updated direct to your systems (e.g. GM/Apex)
  • You specify when we answer your calls.
  • Service available for communication outages.
  • TomTom and NavMan Telematics integration.
  • No more covering shifts if your staff call in sick.
  • You don't have to worry about PAYE
  • No heating or lighting costs to pay through the night
  • You get a good nights sleep.

Click here to download the brochure

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For more information or to request a free quotation, please contact Jonathan Hampshire on 01274 288488 or email jh@nationalbreakdown.com quoting "Out of Hours service"