domestic

About National Breakdown

National Breakdown provides 24 hour assistance and breakdown recovery services throughout the United Kingdom and Europe for all classes of vehicles, providing efficient and cost effective solutions via a long standing network of specialist agents on an insured and pay as you go basis.

Innovation in a competitive industry

In 1999, National Breakdown was the first to provide domestic and light commercial breakdown insurance via the internet.  This innovative approach to insurance captured an emerging audience and launched the Company onto the Breakdown Insurance market.

In response to the changing expectations of the domestic consumer and a rationalisation of the route-to-market by larger providers, in 2006, we went back to our roots in commercial recovery and once again delivered an innovative HGV product to the insurance sector and a specialist service to the haulage industry.

Striving to find the best solution for all concerned

Training for claims staff, network coverage and customer service are paramount in our desire to move forward.  Sadly the insurance industry has seen a rise in fraudulent claims, however, our specialist incident coordinators take pride in finding the most efficient solutions for our underwriters and clients whilst maintaining a high level of service for the end user.

Company Values

Our aims are clear…

To achieve success through building long term Client relationships with the provision of the highest standards of professional service. We offer a transparent range of products and assistance for our clients, with efficient operating services, building strong relationships with quality and reputable Businesses without sacrificing our independence and brand values.  We make it our business to ensure that every member or caller receives the attention they need from quotation through to application and breakdown.

It is the goal of National Breakdown to provide customer satisfaction at all levels of service from initial contact to how we handle a complaint.  We aim to foster a climate of continuous improvement where all processes are constantly evaluated for added value.  Quality and continuous improvement are the guides for every employee and partner in an effort to uphold our brand values and in turn promote growth and stability.

  • Training creates a service culture by incorporating customer focus with all projects.
  • Quality Assurance helps to accurately verify service quality to ensure customer satisfaction.
  • Order Processing provides prompt, precise and hassle free delivery of billing and management information.
  • Post-incident support provides courteous, prompt, and accurate resolution of customer problems.

All of these activities result in high quality products and services.  Every employee’s action has implications that reflect the actual and perceived quality of National Breakdown.  Every employee is responsible for that quality.

Our training programme nurtures employees from all different backgrounds providing an eclectic mix of apprentices and seasoned mechanics through to customer service professionals.  We pride ourselves in our training standards and have won an award in the region in recognition for our ‘outstanding contribution to training in the service sector.’

Why Choose National Breakdown?

We are in the fortunate position of working with some of the largest Brokers, insurance Companies and service providers, including Michelin and Towergate Risk Solutions.  However, our customer base is wide and varied ranging from the smallest owner/operators to the largest Broker in Europe.

We are a small, growing Company with a strong commitment to deliver.  Our office in Bradford has the capability to house unlimited 24 hour lines and the capacity to triple its operator presence.  Our staff in Bradford handle breakdown calls with further home workers and overspill resources available around the region.